Refund policy

RETURNS 
Our return policy window is 14 days from shipment date, to avoid missing the return window, please open and inspect your order as soon as you receive it. If 14 days have gone by since you have received your item(s), unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

Custom items are not eligible for return. If you have received your item(s) damaged, please provide us with a photo of how it arrived to you so we are able to make a claim to the shipping provider and are able to provide you with a replacement.

To complete your return, please provide us with your order number and address that your purchase was shipped to. Please do not send your purchase back to us prior to notifying us of the issue.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you meet the criteria for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted, of which we have no control over. If you’ve done all of this and you still have not received your refund yet, please contact us at
lemonkeyhouse@gmail.com.

SALE & SEASONAL ITEMS
...are not eligible for refunds/returns.

EXCHANGES 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lemonkeyhouse@gmail.com and send your item to: 155 E Davis Street, Culpeper, VA 22701

ALL SHIPPING COSTS ARE NON REFUNDABLE